Returns & refund's



You have 14 Days from receipt of your item to return your goods. Any returns received after 14 days will not be accepted. Shipping costs for returns are to be covered by the customer. Items that are intended to be returned MUST NOT be used, unless there are any exceptions items that are used will not be refunded.



To return an item, place the item securely in its original packaging and include your name, order number and email address and mail your return to the following address:




48 Kirkfield Grove


CH42 1RY


If you are shipping an items over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.


EasyGel reserves the right to deny any return or refund request.





After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 3-5 days from the receipt of your item to process your return. During these times, due to COVID-19, we will be unable to refund purchases due to long shipping times. If you have not received your order after 14 days we will process a refund.




For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange. 





If you have any questions concerning our return policy, please contact us at: